Conflict Resolution
Title: Deconstructing Conflict – Intervention and De-escalationTitle: Deconstructing Conflict – Intervention and De-escalation
Conflict is costly. Not just directly but also indirectly when it leaves a residue demotivating workers and eroding culture. This training equips participants with tools to identify early signs of conflict, intervene effectively, and de-escalate tense situations.
Training Outline:
- Understanding the various conflict styles and the important aspect with each
- Identifying the early signs of escalation in response system and how to respond
- How to position opponents while maintain objectivity and neutrality (intervention)
- Psychological and physiological responses to conflict
- The role of a leader and other departments (safety/HR) in response to conflict
- Effective de-escalation techniques
Takeaways:
- Learn skills to manage your own responses when in escalating conflict
- Develop speed in assessing scenarios and ability to find root cause analysis
- Understanding power dynamics in the workplace
- How to enter difficult conversations and facilitate discussion
- How to cultivate a proactive approach with active listening and practical application of empathy.
Format:
- In-person*
- Half Day or Full Day
- 3 or 6 hours of facilitation
- Workbook provided at registration
