Conflict Resolution
Title: Approaching & Reframing Conflict in the WorkplaceTitle: Approaching & Reframing Conflict in the Workplace
Learn how to reframe conflict in the moment and on the spot. To shift from confrontation to collaboration takes practice and this training will have participants leaving with a clear understanding on how they can foster constructive conversation the result in solving problems.
Training Outline:
- The good, the bad, and the really bad about conflict
- Identifying the source of conflict quickly
- The role of perceptions, biases, and subjectivity
- The benefits and tools to reframe conflict
- Reframing – practical steps
Takeaways:
- The ability to detach from the emotion of conflict and find the issue(s) to be resolved
- Develop communication techniques that can be applied instantly
- How to approach difficult workplace dynamics and still be collaborative
- How to create a constructive conversation when your emotionally invested
Format:
- In person or online
- 2 hour interactive workshop
- Interactive – full participation required (if online, cameras must be on)
