Conflict Resolution
Title: The Good Fight – using conflict to drive performanceTitle: The Good Fight – using conflict to drive performance
Not all conflict is bad. But understanding the difference between productive conflict and destructive conflict is crucial for anyone managing people.
This 6 hour training session equips leaders and managers with the vital conflict resolution techniques to enhance team performance and create alignment.
Training Outline:
- Spotting the difference between productive and destructive conflict
- Learn techniques to resolve conflict 1:1 & in team environments
- How to use the conflict to improve performance and use it to create team alignment
- The role HR plays in resolving conflict
- Regulations of response systems
Takeaways:
- Understanding response systems and how to regulate them in the middle of conflict
- Improve communication in high pressure scenarios
- How to use conflict to improve performance without generating friction
- Driving performance collaboratively
- Practical experience putting outline into practice
- 30 minute follow-up after 30 days
Format:
- In-person*
- Full Day
- 6 hours of facilitation
- Workbook provided at registration
*online options are available but not recommended
